Refund policy

MERCHANDISE RETURN POLICY

RETURNS: Goods may not be returned without prior approval from Sagra, Inc. In order for merchandise to be returned, it must be in the original package unopened. All items returned must include a RMA form issued by Sagra, Inc – please call 253.476.1403 to receive one. Product must be less than 20 days old from invoice date. Special order items and food items may not be returned. Returned items must be shipped to Sagra, Inc. as directed, both prepaid and insured against damage. You will be credited at invoice price less outgoing shipping fees and 30% restocking charge if in unopened condition.

DEFECTIVE MERCHANDISE: If your product fails to perform by reason of defect, please contact Sagra, Inc. immediately to inquire about applicable warranty coverage. You must have an RMA for any defective item returns. If you are uncertain what the warranty period is for your particular product, please contact us at 800.959.1131. Defective items must be shipped to Sagra, Inc. as directed on your RMA, both prepaid and insured against damage. Inbound and outbound shipping charges on warranty repairs are customer’s responsibility.

SHIPPING DAMAGE & CONFIRMATION: Any product that is purchased from Sagra, Inc. that is received damaged, must be reported within 3 business days after receipt of the goods to be eligible for repair, replacement or reimbursement, as reasonably warranted by the situation, by the shipping company.

The shipping company is responsible for your item after it has left from Sagra, Inc. Please thoroughly inspect your item immediately upon receipt; if shipment damage is suspected, note the condition of both the merchandise and packing material with the courier. Save all materials for inspection by the courier. Contact Sagra, Inc. at 800.959.1131 or send an email to sales@sagrainc.com to report damaged items immediately.

We generally do not require that someone at your office or home sign for the package. However, if anyone is present, the courier could possibly still ask for their signature. If courier records show delivery of the package to the address that you provide with your order, the order is deemed to be delivered.

INTERNATIONAL/HI-AK SHIPPING: Shipping quoted on website is for ground delivery in the continental 48 states only. You must call to get quotes for orders outside these delivery parameters. Customer is responsible for all duties, taxes, dues and fees associated with brokering, international transfers, etc. Any monies charged to Sagra, Inc. by broker or carrier will be charged back to customer plus a $10 service charge. By purchasing products of this site, you understand and agree to these terms.

DELIVERY CONFIRMATION: Sagra, Inc. will check the shipping/billing address that you provide us, against the shipping/billing address that is associated with your credit card. We will only ship your items after this address is confirmed. If you would like your order to be shipped to an address different from your credit card billing address, you will be required to contact your credit card company to request that any such address be added to your account as an “Authorized Ship-To Address”. Failure to do so will result in cancellation of your order.